Made to Measure Refunds
It is important that all made to measure refunds are put through as such on the OASys system.
Please keep the following instructions to hand for when you have to put your first one through.
The refund should only be processed as such if it has been balanced and collected on your store order progress screen.
If it was never collected by the customer, you should put a correction through to reduce the value of the order down to its markdown price, not a refund.
If it has been collected by the customer, the order needs re-opening up so that it can be re-sold at a later date. To do this:-
MTM System (Store) -> Processing -> MTM Returns
Once that you have processed the above, you should save the order and you will receive a message saying “Do you want to process a refund of $505 on the above with a reference of not happy with fit”. Click on yes, and you will see a line appear in red:-
This order will now appear on your front page of the MTM Returns Screen (as below) and this will provide an audit trail for all garments currently held in your store which are on markdown. It will also show as a refund on your MTM DSS and will reduce the amount of cash taken during the week which will in turn reduce your commission.
When you sell the garment, click back into the order on the returns screen:-
You can now post cash against the outstanding balance on the order as below, a payment of $299 has been paid and the order is complete.
You must mark the order as complete if the customer is taking it away and there is no outstanding money against it. This will remove it from your returns screen.
If you mark it as N for instance if a customer paid a deposit on it to pay the balance later, it will remain on the screen until you mark it with a Y.
Please ensure that all of your refunds are processed as soon as they occur so that your MTM DSS is correct. If you have any problems with this please do not hesitate to contact Alexandre Support for assistance.
Should you transfer a garment to another store or to the warehouse, you would not process the payment against the order, you would simply type in the store number that you are transferring it to and OASys would automatically move the order into the returns screen of the receiving store and remove it from your enquiry.
