USA Issue 29

USA - Notes from Andy Schofield

Week 29 was a tough one, even though we made target and beat last years numbers this was due to a good result from one of our Road-Shows – Carlisle Barracks, War College, which brought in $9,300. That amount helped us hit 100% target and pushed us over last year’s number by 106%

Made to Measure suffered and going on your comments, was due to the last week of the school holidays in some areas and in others the kids return to school. Well, the good news is that all areas are now back in school, temperatures are starting to cool down so we should be hitting those target figures and smashing last year from here on out!

We have a cumulative target of $40,000 – We shouldn’t have any problems beating this or the $38,000 we did last year.

Tracey has re-issued the RM Summer Suit Sale E-Flyer to your customers that have left their email address on our www.alexandrelondon.com website. This should help “Jog” the memories of those customers that haven’t come in yet to take advantage of the sale.

Another container will be arriving at the warehouse soon so you should start to see winter items trickling through.

Remember though, you need to push your remaining Summer stock so that you can receive the newer ranges. I’ll be coming around in September / October to pick through your oddments and end of ranges to use in the road-shows.

SECURITY ISSUE

We had a security issue at Fort Myer this weekend.

This happened before Zaronda was in for the day so between 9am and 9:30am.

An individual came into the store, grabbed an 00738ST (48L) and a suit bag from under her back wall and then hurriedly walked straight out of the store… Security camera captured everything and it took approx 6 minutes from start to finish.

Obviously the main issue here is why in-store security didn’t catch the individual on camera but whilst the door alarm was beeping – thanks to the security devices Zaronda has on ALL her stock.

We are currently working with the Fort Myer / Henderson Hall joint base MP’s but you should alert your own security staff and let them know of the incident.

What Can You Do?

• You should remove your suit bags off the floor and keep a couple in your cupboard.
• Let local management and security know of the incident.
• Let your Op’s manager and customer service team know that if they get a suit back in a 48L, product number 00738ST WITHOUT a receipt they SHOULD NOT exchange or refund it! Ask them to ALWAYS page you before refunding any Alexandre London items. Explain that these are owned by Alexandre London and we need to monitor our returns as well as sales.
• Keep your eyes open – Be polite but be conscious of what’s happening in your area.
• Try to employ the help of menswear staff when you are not there. Let neighbouring depts. know when you are leaving for lunch, breaks or for the day.

How Are We Doing?

So, how did we look at close of business? Week 29:

RM

AAFES – 109% AGAINST TARGET & 121% LAST YEAR
MCX – 123% AGAINST TARGET & 110% LAST YEAR

MM

AAFES – 32% AGAINST TARGET 44% LAST YEAR
MCX – 72% AGAINST TARGET 58% LAST YEAR

CUMULATIVE YTD

97% AGAINST YEARLY TARGET and 105% AGAINST LAST YEAR

HEALTH INSURANCE
*** UPDATE ***

The good news is that your new United Healthcare insurance cards were mailed out late last week – I received mine in the mail this morning so you should be seeing yours today / tomorrow.

If you don’t have one by the end of Friday, let me know please.